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FAQ

  • Heat Pumps

    • What is a heat pump?
      A heat pump is an energy-efficient system that heats and cools your home by moving heat instead of generating it. In winter, it pulls heat from outside air and brings it in; in summer, it removes heat from your home and releases it outside. It’s a single system for year-round comfort.
    • How long does a heat pump system last?
      A heat pump system typically lasts 10 to 15 years, though with proper maintenance, some can last up to 20 years. Lifespan depends on factors like usage, climate, and regular servicing.
    • What are the benefits of investing in a heat pump system?
      A heat pump offers heating and cooling in one system, is energy-efficient, lowers utility bills, runs quietly, and is low maintenance. It's also better for the environment.

  • AC Replacement

    • Do Bigger Air Conditioning Units Perform Better?
      Bigger is not always better when replacing your air conditioner. While oversized systems use up more energy than necessary to cool your home, they often do not provide the comfort level you seek due to inadequate humidity control.
    • How Much Does an AC Replacement Cost?

      Prices for AC replacement services depend on several factors, including the following:

      • The size and brand of the new AC system
      • The size of the house
      • Ductwork length
      • Labor
      • Removal and disposal

      Our AC replacement experts will help you determine your AC needs and finances, so you will know what air conditioning solution is best and exactly how much it will cost you before we get started!

    • Why Do I Need an AC System with Matched Components?
      When planning for air conditioning replacement in Santa Clarita, ensure that all AC parts are compatible so your system can operate efficiently and keep your home comfortable. Mismatched components can prevent your AC system from operating at peak efficiency.
    • How Long Does it Take to Install an AC Unit?
      A typical air conditioner installation with Hilo Aire typically takes between 4 and 8 hours.

  • AC Maintenance

    • How Often Does an Air Conditioner Need Serviced?
      It would be best to have your AC serviced at least once annually in early to mid-spring. If you have a heat pump AC, consider servicing it twice, in spring and autumn, to ensure that the heating and cooling functions work as expected. Discuss your AC usage with our experts at Hilo Aire, and we can help set up a personalized AC maintenance and tune-up plan to ensure it runs smoothly throughout the year.
    • How Often Do Air Filters Need to be Changed?
      You should change standard 1 to 3-inch air filters every one to two months if you are allergy-free. If a family member has allergies, you should change or replace them more often. Around every three weeks would do.
    • How Much Does an AC Maintenance Cost?
      Some factors affecting the cost of professional AC maintenance services include the age and condition of your unit, as well as the local climate and season. Contact us today to learn more about our Santa Clarita residential and commercial AC maintenance services.
    • What Should I Set My Thermostat to?
      The U.S. Department of Energy recommends setting your thermostat to 78°F when you are home.

  • Air Repair

    • What Should I Check Before Calling for AC Repair?

      Is your AC not working? Here are three steps to take before calling for HVAC repair:

      • Do a Quick Electrical Check to ensure your AC is on and there’s no power outage.
      • Take a Closer Look at the Thermostat. Confirm that it is on and not out of batteries.
      • Inspect the AC System Itself. Ensure you have clean air filters and the outside air compressor is debris-free. Also, check the air vents, the AC condensate drain line, and the drain pan.
    • How Long Will My AC Repair Last?
      If you keep your air conditioner in good condition and well maintained over its lifetime, you can expect to replace it in about 10-15 years.
    • How Much Does an AC Repair Cost?
      The average cost to repair an air conditioner in Santa Clarita varies depending on several factors, including the repair type, the unit type and size, the age of the unit, and the unit brand. Call Hilo Aire to provide a quote for the best AC repair cost.
    • What Causes My AC to Freeze Up?
      The leading cause of frozen AC units is inadequate airflow, often caused by a clogged air filter or damaged air ducts.
    • How Often Should Air Conditioners be Serviced?
      Experts agree that you should have your HVAC system professionally serviced twice yearly.

  • Heating Furnace

    • How much does a furnace and heating installation cost?

      Furnace installation costs vary depending on the unit’s size, model, and efficiency. As you might expect, larger, more efficient furnaces cost more. Factors influencing furnace installation costs include the following:

      • Energy source
      • Furnace size
      • Furnace efficiency
      • Labor cost

      Call Hilo Aire today at (661) 451-6485 for a free estimate and consultation!

    • What type of furnace and heating do you recommend?
      Nowadays, we consider natural gas-powered furnaces to be the most efficient option. They can also heat bigger homes faster than other furnace types.
    • Do high-efficiency furnaces save you money?
      While higher-efficiency furnaces require a higher upfront investment, they can save you money on your monthly energy bills.
    • How can I stay warm when waiting for furnace repairs?

      Here’s what you should do to keep warm as you wait for our technicians to arrive:

      • Shut all doors and windows
      • Consume warm food and beverages
      • Layer up
      • Stay active
      • Use safe heating items
    • How much does furnace and heating maintenance cost?
      If you’re considering furnace maintenance in Santa Clarita, the first thing you’re probably wondering is how much furnace maintenance costs. The cost varies due to several factors, including age, size, and fuel type. Contact Hilo Aire today for a free furnace maintenance estimate.
    • What time of year is best for furnace and heating maintenance?
      The best time of year to service your furnace is in the spring.
    • Is a furnace and heating tune-up or maintenance worth it?
      Accordion ContentFurnace tune-ups are necessary because they keep your furnace clean, prevent significant repairs down the road, and ensure your system operates efficiently.
    • How do I know if my heating and furnace system needs to be replaced?

      A furnace typically lasts about 15 years with proper maintenance and upkeep. However, age isn’t the only indication that it’s time for a new unit. Keep an eye out for any of the following signs:

      • Abnormally high electric bills
      • Recurrent needs for repairs
      • Your heating system occasionally requires similar repairs
      • Short cycling issues
      • Significant changes in humidity levels
      • The furnace produces a considerable amount of soot
      • The furnace makes loud and unsettling noises when running
      • If the cost of repairs is at least half the cost of a new system
      • Excessive condensation on windows
    • How long does it take to install a new heating system?
      A furnace installation with Hilo Aire can take 4 to 10 hours, while a new boiler installation can take between 1 and 3 days.
    • What should I do if my heating system stops working?
      The last thing you want on a night is to realize that your furnace has stopped working. What you should do if your home’s heating unit stops working is ensure you’ve turned on the heater, check for clogged HVAC filters, look for thermostat issues, and inspect air ducts. If you’ve tried everything and your heater still isn’t working, contact Hilo Aire.
    • How often should heaters be serviced?
      Our heating repair specialists at Hilo Aire recommend that you get furnace maintenance once every fall season.
    • What are the most common heating system repairs?
      Some of the most common repairs performed on heating systems include: clogged air filters, no heat, not enough heat, blower runs continuously, too much noise, and wear and tear from daily use.
    • What causes a furnace to be so loud?
      Several issues, such as loose parts, cracked heat exchangers, or dirty gas burners, could cause your furnace to produce weird scraping, banging, whistling, and popping loud noises.

  • General

    • Should I repair or replace my air conditioner?
      Unfortunately, there is no straightforward or easy answer to this question because every air conditioner in every home is going to be different. Some air conditioners can be reasonably repaired and continue to operate without issue. Other air conditioners aren’t worth repairing either due to the nature of the repair or the age of the air conditioner. We recommend having your system professionally inspected for a more definitive answer.
    • Is HVAC maintenance really necessary?
      We like to put it this way: you wouldn’t drive 100,000 miles without changing the oil in your car. Therefore, we don’t recommend putting your HVAC system through hundreds or even thousands of hours of work without a proper tune-up. We recommend an annual tune up for your air conditioner in the springtime and then for your furnace in the fall so that your system is ready to go when you need it.
    • What does HVAC stand for?
      HVAC stands for Heating, Ventilation, and Air Conditioning. It refers to the systems that move air between indoor and outdoor areas and provide heating and cooling in both residential and commercial buildings. These systems also filter and clean indoor air to keep you healthy and maintain ideal humidity levels for optimal comfort.
    • What is a heat pump?
      A heat pump is a machine that collects ambient thermal energy from the air outside, condenses it, and then carries it indoors where it can be used to heat your home. In warmer weather climates like Southern California, these systems have been shown in numerous studies to save homeowners a significant amount of energy while also completely doing away with carbon-based emissions that come from burning fuel.
    • What does SEER mean?
      SEER stands for Seasonal Energy Efficiency Ratio or “Rating” and is the ratio of an HVAC system’s cooling output over a typical cooling season, divided by the energy the AC and heat pump consume in Watt-Hours. The higher the SEER ratio, the more energy efficient the system is. The minimum SEER rating usually stands at 13, while a rating above 16 is considered high efficiency. SEER ratings can range anywhere from 13 to 21.
    • Should I invest in a heat pump?
      Heat pumps are incredibly energy-efficient and effective at heating homes. In warm-weather climates like ours here in Southern California, this makes them a great alternative to gas fueled or electric powered furnaces. We recommend considering a heat pump the next time you have to replace your heater—they can be easily retrofitted into almost any home with a central heating system already installed.
    • Does a larger air conditioning unit perform better?
      Bigger is always better, right? Well, not necessarily. Buying an air conditioner that is the right size for your home is essential. If you buy one that’s too big, it might cool your home faster, but it will also be less efficient and won’t offer as much comfort because it won’t be able to eliminate humidity well enough. Contact us today if you need help selecting an AC for your home.
    • How long do air conditioners last?
      Not all air conditioners are built equal, and not all air conditioners operate in the same conditions or with the same care regimen as others. However, you can generally expect your air conditioner to last around 20 to 25 years before it will need replacement. Well-kept air conditioners will often last as much as 30 years, while poorly-maintained systems may need replacement in as little as 15 years.
    • How Do I Know What Size Air Conditioning Unit My Home Needs?

      To calculate the size of the AC you need for the best results in comfort, performance, and energy efficiency, start by calculating the square footage of your home. Once you have the square footage of your home, multiply it by 25 BTU to get ample cooling for your home. The number you get is a good ballpark figure for what capacity air conditioner you should buy. For a wide selection of energy-efficient air conditioners, explore our Air Conditioner Shop today.

      A reputable HVAC professional like Hilo Aire will correctly calculate and explain how some of the existing variables, like climate, home exterior, sun exposure, and existing ductwork, may impact the calculations.

    • How can I improve my home's air quality?
      The most effective way to improve your home’s indoor air quality is to eliminate individual sources of pollution or reduce their emissions by making sure there is enough ventilation, controlling the sources of pollution such as keeping your home smoke-free, and using an air purifier.
    • How often do air filters need to be checked?
      You should check your air conditioner and furnace filters at least once a month. You need to clean or replace them if they are dirty. A dirty filter reduces the airflow to your HVAC system, causing it to use more energy, which costs you more money. It also might be unable to keep your home at the proper temperature, making it run for extended periods, which strains and might eventually damage it.
    • How often do air filters need to be replaced or cleaned?
      Generally, most HVAC companies and air filter manufacturers recommend changing your AC air filter every 90 days or three months under normal circumstances. If you have pets or live in a dusty area, you should consider changing your filter every 60 days or two months. If a family member has allergies or respiratory conditions, Hilo Aire recommends that you change your filter every 20-45 days.
    • What is Duct Cleaning?
      As the name suggests, duct cleaning is the process of cleaning the air ducts that circulate conditioned air around your home. A professional duct cleaning service can, however, also do the cleaning of other HVAC components, such as the furnace fan, coils, heat exchangers, and more!
    • Should I have my air ducts cleaned?
      It may come as a surprise that duct cleaning is not part of regular HVAC maintenance. If your ductwork is properly sealed and you regularly change filters, you don’t need to clean your air ducts routinely. Hilo Aire recommends cleaning your air ducts every two to three years. You should have them cleaned more frequently if your home has pets or people suffering from allergies.
    • How often should I have my air conditioning unit serviced?

      Does my air conditioning system need servicing even with no noticeable defects? Yes.

      Hilo Aire recommends that you service your home air conditioning and heating systems at least once yearly.

    • How can I make my air conditioner more energy-efficient?

      You can maximize savings on cooling by maintaining your air conditioner system regularly and following these usage guidelines:

      • Ensure that your AC is correctly installed
      • Seal A/C ducts
      • Install a programmable thermostat
      • Close all the doors and windows
      • Insulate your home
      • Check and change your HVAC filters
      • Refrain from heat-producing activities
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